Assisted the client to focus on business growth - Bistec Global Services - Services enabled, digitally!

Assisted the client to focus on business growth

Overview

Our client is a tax agent from Victoria, Australia. He was working with only one junior accountant and his wife was looking after all the admin-related works. Due to the lack of staff, he was stuck with a heavy workload to handle.

Key Challenges;

  • Had bad experience previously, working with Philippines and Indian outsourcing companies as there was a gap between the expectation and the services which they provided on technology, internet speed, quality work & straightforward responses.
  • His junior accountant was moving due to personal matters.
  • Heavy workload resulted in not having enough time to focus on his hobby, cricket coaching.

Solutions

  • BISTEC provided two qualified and experienced accountants to manage his work flow.
  • Allocated a senior accountant with his tax compliance work while another accountant has been assigned for bookkeeping & administrative work.
  • They were provided with laptops, monitors & fiber/4G connections to work efficiently

Tools & Technology

           

Outcomes

  • The customer was able to reduce the workload.
  • Gain time to effectively focus on business growth.
  • Received more time to focus on his hobby, cricket coaching.
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