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Assisted the client to focus on business growth

September 12, 2021

Overview

Our client is a tax agent from Victoria, Australia. He was working with only one junior accountant and his wife was looking after all the admin-related works. Due to the lack of staff, he was stuck with a heavy workload to handle.

Key Challenges;

  • Had bad experience previously, working with Philippines and Indian outsourcing companies as there was a gap between the expectation and the services which they provided on technology, internet speed, quality work & straightforward responses.
  • His junior accountant was moving due to personal matters.
  • Heavy workload resulted in not having enough time to focus on his hobby, cricket coaching.

Solutions

  • BISTEC provided two qualified and experienced accountants to manage his work flow.
  • Allocated a senior accountant with his tax compliance work while another accountant has been assigned for bookkeeping & administrative work.
  • They were provided with laptops, monitors & fiber/4G connections to work efficiently

Tools & Technology

           

Outcomes

  • The customer was able to reduce the workload.
  • Gain time to effectively focus on business growth.
  • Received more time to focus on his hobby, cricket coaching.
two women in suits standing beside wall

Enabled the accounting practitioner to grow his business

September 15, 2021

Overview

Our client is a sole accounting and tax practitioner. His specialty was that he was traveling across the country to physically meet his clients in order to provide correct advice in accounting and tax-related matters. It was essential for him to find a competent offshore accountant at a lower cost, to handle the work on his behalf.

Key Challenges;

  • A lot of time was spent on traveling & meetings.
  • This resulted in unhealthy work pattern, working 16 hours per day in order to prepare the financials and tax papers.
  • He was a single accountant & therefore not viable to hire another accountant locally.

Solutions

  • In April 2018, BISTEC provided an offshore employee with over 8 years of accounting experience in Australian accounting practices & taxation, to handle all the work on behalf of the client.
  • BISTEC IT support team provided necessary help in migrating the HandiLedger desktop version to the offshore employee’s desktop

Tools & Technology

           

Outcomes

  • Happy customers as he was able to spend more time advising customers.
  • Increased client base & increased business revenue.
  • Efficient work life balance, thus more time to spent with the family.
  • Smooth function in business, as a result of clearing up all the backlogs.

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