Monthly Archive:
ArchivesAssisted the client to focus on business growth
September 12, 2021Overview
Our client is a tax agent from Victoria, Australia. He was working with only one junior accountant and his wife was looking after all the admin-related works. Due to the lack of staff, he was stuck with a heavy workload to handle.
Key Challenges;
- Had bad experience previously, working with Philippines and Indian outsourcing companies as there was a gap between the expectation and the services which they provided on technology, internet speed, quality work & straightforward responses.
- His junior accountant was moving due to personal matters.
- Heavy workload resulted in not having enough time to focus on his hobby, cricket coaching.
Solutions
- BISTEC provided two qualified and experienced accountants to manage his work flow.
- Allocated a senior accountant with his tax compliance work while another accountant has been assigned for bookkeeping & administrative work.
- They were provided with laptops, monitors & fiber/4G connections to work efficiently
Tools & Technology
Outcomes
- The customer was able to reduce the workload.
- Gain time to effectively focus on business growth.
- Received more time to focus on his hobby, cricket coaching.
Enabled the accounting practitioner to grow his business
September 15, 2021Overview
Our client is a sole accounting and tax practitioner. His specialty was that he was traveling across the country to physically meet his clients in order to provide correct advice in accounting and tax-related matters. It was essential for him to find a competent offshore accountant at a lower cost, to handle the work on his behalf.
Key Challenges;
- A lot of time was spent on traveling & meetings.
- This resulted in unhealthy work pattern, working 16 hours per day in order to prepare the financials and tax papers.
- He was a single accountant & therefore not viable to hire another accountant locally.
Solutions
- In April 2018, BISTEC provided an offshore employee with over 8 years of accounting experience in Australian accounting practices & taxation, to handle all the work on behalf of the client.
- BISTEC IT support team provided necessary help in migrating the HandiLedger desktop version to the offshore employee’s desktop
Tools & Technology
Outcomes
- Happy customers as he was able to spend more time advising customers.
- Increased client base & increased business revenue.
- Efficient work life balance, thus more time to spent with the family.
- Smooth function in business, as a result of clearing up all the backlogs.
